Privacy policy
Welcome to our website www.angelamitchellmilan.com (referred to as the "Site" hereinafter). At Angela Mitchell, safeguarding your privacy and ensuring the security of your personal data are of paramount importance. This commitment drives us to handle and oversee your personal data with the utmost care, and we have implemented specific measures to ensure its secure storage. Outlined below, you will discover essential information about how we process your personal data as you navigate through the website and utilize the provided services. For comprehensive insights into Angela Mitchell's processing of your personal data, we strongly urge you to carefully peruse this document (Privacy Policy). Additionally, we invite you to review our Cookie Policy, which offers detailed insights into the usage of cookies and similar technologies on the website. It's important to note that this Privacy Policy solely pertains to the website and does not extend to any third-party websites referenced within the website's pages.
1 Data Controller
When you engage with the Site, access our services, or make purchases of ANGELA MITCHELL products, ANGELA MITCHELL assumes the role of the data controller responsible for the processing of your personal data. The specific categories of personal data we gather and the corresponding purposes for which we process this data are elaborated upon in the subsequent sections. Should you require any clarification, have questions, or need to address concerns related to your privacy, or if you wish to exercise your rights under the Quebec legislation, please feel free to utilize the provided contact information below.
2 Types of Processed Data
In alignment with the processing objectives outlined in section 3 below, we engage with various categories of your personal data, encompassing: Your identification particulars (such as first and last name), contact specifics (including email address and phone number), shipping and billing addresses, payment details (comprising payment method utilized, cardholder data, card number employed). Additionally, for customer support functions, the information you choose to share in your communications is also subject to processing.(a) In the event of your registration on the Site ("Account"), we process your identification data, email address, and password, along with the requisite information essential for furnishing services earmarked for registered users.bi) Your geographical location, with your consent, serves ANGELA MITCHELL to facilitate services you've requested and that are offered via the Site. This includes locating the nearest ANGELA MITCHELL store reseller ("Stockists") to you. (c) Your identification and contact details may undergo processing with your explicit consent for the receipt of marketing communications from ANGELA MITCHELL, either through email or other communication methods. This also extends to communications from ANGELA MITCHELL's commercial partners, whom we've shared your personal data with, in adherence to this Privacy Policy. (d) With your corresponding consent, ANGELA MITCHELL also processes data concerning your preferences and interests, encompassing items you've purchased or added to your wish list, age and gender, country, preferred language, currency, and subscribed newsletters. This data analysis empowers ANGELA MITCHELL to tailor personalized services and communications that harmonize with your interests. For the purpose of delivering specific products acquired from the Site, we process your first name, last name, mailing address, and contact details (email address, phone number). We undertake this processing to fulfill your requests. In instances where you provide personal data pertaining to third parties, it is imperative to ensure that such data sharing and subsequent processing by ANGELA MITCHELL, as stipulated in this Privacy Policy, align with relevant legislation. Consequently, before sharing a third party's personal information, it is advisable to secure their permission and direct them to this Privacy Policy for comprehensive insight into how their personal data will be managed. As you navigate the Site, we additionally accumulate navigational data. This data pertains to your interaction with the Site and is employed to ascertain the Site's proper functionality, enhance navigation experiences, and elevate the quality of our services. For comprehensive details about the technologies deployed (including cookies and similar tools), kindly refer to our Cookie Policy.
3 Purposes of Data Processing and Legal Bases
3.1 Purposes Linked to Online Product Sales
We engage in the processing of your personal data for the online sale of Angela Mitchell products and related activities. This encompasses: (a)Facilitating and executing contracts for purchasing one or more products via the Site, which includes payment, product shipment, handling right of withdrawal, returns, and legal warranties. This processing is indispensable for the fulfillment of a contract in which you are a party (purchase and sale agreement). Provision of personal data is essential; non-compliance would prevent you from making purchases, managing withdrawal and returns, or accessing dedicated customer service. (b) Provision of customer care services. This processing is integral to the fulfillment of a contract with you (customer care provision). Sharing your personal data is mandatory to avail yourself of requested customer care. (c) Adherence to legal obligations associated with sales activities, such as generating and retaining invoices. This processing is obligatory for compliance with legal requirements. Thus, it is imperative to provide your personal data for purchases through the Site. (d) Registration on the Site ("Account") or utilization of services reserved for registered users (e.g., Wishlist, Orders, etc.). This processing is essential for the execution of a contract involving you (Site registration and corresponding service provision). Your personal data is mandatory for Site registration and usage of registered user services. (e) Counteracting and curbing fraud and abusive behaviors, including those by third parties, that contravene existing standards, contractual terms, and ethical principles. The legality of this processing is grounded in our legitimate interests to maintain security measures and checks, aiming to prevent and safeguard against fraudulent activities and abusive conducts. Detailed insights into this legitimate interest and the corresponding "balancing test" that ensures your rights and interests aren't compromised are available upon request.
We engage in the processing of your personal data for the online sale of Angela Mitchell products and related activities. This encompasses: (a)Facilitating and executing contracts for purchasing one or more products via the Site, which includes payment, product shipment, handling right of withdrawal, returns, and legal warranties. This processing is indispensable for the fulfillment of a contract in which you are a party (purchase and sale agreement). Provision of personal data is essential; non-compliance would prevent you from making purchases, managing withdrawal and returns, or accessing dedicated customer service. (b) Provision of customer care services. This processing is integral to the fulfillment of a contract with you (customer care provision). Sharing your personal data is mandatory to avail yourself of requested customer care. (c) Adherence to legal obligations associated with sales activities, such as generating and retaining invoices. This processing is obligatory for compliance with legal requirements. Thus, it is imperative to provide your personal data for purchases through the Site. (d) Registration on the Site ("Account") or utilization of services reserved for registered users (e.g., Wishlist, Orders, etc.). This processing is essential for the execution of a contract involving you (Site registration and corresponding service provision). Your personal data is mandatory for Site registration and usage of registered user services. (e) Counteracting and curbing fraud and abusive behaviors, including those by third parties, that contravene existing standards, contractual terms, and ethical principles. The legality of this processing is grounded in our legitimate interests to maintain security measures and checks, aiming to prevent and safeguard against fraudulent activities and abusive conducts. Detailed insights into this legitimate interest and the corresponding "balancing test" that ensures your rights and interests aren't compromised are available upon request.
3.2 Marketing
With your consent, Angela Mitchell employs your personal data for marketing endeavors. This involves sending commercial or advertising communications about Angela Mitchell's products, services, and events. These marketing endeavors may encompass market research, surveys to gauge satisfaction levels, and statistical analyses, including the utilization of aggregated and anonymous data. The basis for processing your data for marketing purposes is your voluntary consent, and sharing your data for such purposes is optional. Irrespective of consent, you can still make online purchases. (a) Your consent also enables Angela Mitchell to employ data gathered online, via this or other websites, or through Angela Mitchell's social media accounts, to collate information about your preferences, habits, lifestyle, and purchases. This data supports the creation of group or individual profiles ("profiling"), which aids in delivering personalized communications aligned with your interests, as well as conducting market research and statistical analyses, including anonymized aggregated data. The data processing is contingent upon your voluntary consent, and sharing your data is optional. Consent aside, you can continue to make online purchases. (b) Angela Mitchell may, with your consent, share your personal data with companies within the Angela Mitchell group and other entities in beauty, lifestyle, food, or sports sectors. These entities process your data for their own marketing purposes, including promotions, commercial or advertising communications about their products, services, events, alongside market research and surveys to assess satisfaction levels and perform statistical analyses using anonymized, aggregate data. This processing relies on your voluntary consent, with data sharing being optional. Regardless of consent, you can still purchase our products online. (c) To convey marketing communications or personalized offers, various methods are employed, including emails, newsletters, operator-assisted phone calls, SMS, MMS, chats, instant messaging, social networks, and traditional mail. This also includes invitations to events involving Angela Mitchell or events wherein Angela Mitchell participates. Unsubscribing from marketing communications can be done via the corresponding section in your personal account or by utilizing the provided link in every commercial communication.
3.3 Additional Objectives
Furthermore, your personal data may undergo processing for:Handling requests related to exercising rights for personal data protection (further elaboration in section 6). This processing is requisite for compliance with a legal obligation we are subject to. Addressing other personal data protection necessities. Under specific circumstances, data protection regulations mandate that data controllers use your contact details to provide you with specific information concerning data processing. This could include notifications about security breaches affecting your data and the corresponding remedial measures (referred to as "data breach"), or informing you of significant updates to this privacy policy. This processing is imperative to fulfill a legal obligation we are bound by.
4 Data
Your personal data might be accessed by well-informed personnel (employees and associates) of ANGELA MITCHELL, as well as selected third parties (service providers and/or business partners) who assure adherence to personal data processing regulations. These third parties could operate as "data processors" (thus, under our direct responsibility). For instance, categories of third-party service providers we might engage as data processors include internet providers, IT and electronic service specialists, customer care service firms, marketing entities, and companies specialized in market research and data processing. Certain third-party service providers operate as "independent data controllers" (such as third-party couriers and shippers, banking operators, autonomous professionals, consulting, legal, tax assistance firms). Disclosure of your personal data to third parties can also occur in the following situations: (i) When mandated by applicable laws and regulations, facilitating legitimate communication to third-party recipients such as public entities and authorities, who process your data as independent controllers for institutional purposes. (ii) During extraordinary operations (e.g., mergers, acquisitions, business divestitures, etc.). To obtain an updated list of entities to which we divulge your data, contact us using the provided contact information.
5 Data Retention Duration
We uphold your personal data for a limited period closely linked to the purpose of collection and aligned with relevant legal or regulatory obligations. Once the designated retention period ends, your personal data will be erased or irrevocably anonymized. This is unless ANGELA MITCHELLI is required to preserve data for additional periods to fulfill legal or regulatory obligations or to exercise or defend rights in judicial proceedings.Retention periods differ based on the processing purpose, specifically: (a) For online product sales and related activities (point 3.1), your personal data will be retained for the entirety of the contractual relationship and for an additional 10 (ten) years post-termination, except for Site registration ("Account") and use of confidential services for registered users (e.g., Wishlist, Orders, etc.), where your data is retained until you request account deletion. (b) For personalized marketing or profiling purposes, your data is retained for 7 (seven) years from the time you provide consent, following an impact assessment on data protection conducted by ANGELA MITCHELL, in collaboration with its Data Protection Officer. (c) For general marketing activities, ANGELA MITCHELL retains your data until deletion is requested, consent is revoked, or processing is contested. The company deletes your data after 4 (four) years from your last interaction with the ANGELA MITCHELL domain, such as store or Site purchases, participation in events or newsletters. (d) To adhere to legal obligations regarding personal data processing (point 3.4), controllers process your data for the period necessary to meet legal obligations. Data essential for demonstrating compliance with legal obligations is retained for 10 (ten) years. In cases of legal or administrative disputes, your data is retained for the duration required for ANGELA MITCHELL for third parties to seek legal protection or as stipulated by legal or administrative authorities.
6 Your Rights
You can get in touch with ANGELA MITCHELL at any time, utilizing the provided contact information: (a) Confirm whether your personal data is being processed and, if so, obtain access to or a copy of that data ("right of access"). (b) Rectify your personal data, which entails correcting, modifying, or updating inaccuracies or outdated information and supplementing incomplete data ("right of rectification"). (c) Withdraw your consent ("right to withdraw consent"): You have the right to revoke the consent given for personal data processing, including activities involving marketing and profiling. Marketing activities include sending commercial and advertising communications, conducting satisfaction surveys, and tailoring offers based on your preferences. Upon receiving your request, we will cease processing personal data based on such consent, while other forms of processing or those based on different legal grounds will continue in accordance with prevailing regulations. (d) Request the deletion of your personal data if it is no longer necessary, unlawfully processed, required for legal obligations, or contested by you (see below "right to object"), and there are no overriding legitimate reasons for further processing ("right to erasure" or "right to be forgotten"). (e) Obtain a restriction on the processing of your personal data, allowing retention without utilization, except for specific legal exceptions. This right is applicable when, for instance, you dispute data accuracy, data processing is unlawful and requires preservation instead of deletion, you need data for legal proceedings, or when data processing is contested (see below "right to object"), pending a review of legitimate grounds by the data controller (right to restriction). (f) Request data transfer or transmission to a third party other than the controller ("right to data portability"). You can receive processed data, based on your consent or contractual agreements, in a structured, machine-readable format. Upon your request, where feasible, we can directly transmit the data to a third party you specify. Moreover, as a data subject, you possess the "right to object": (a) Object at any time, due to your specific situation, to processing your personal data for legitimate interests of the controller or marketing purposes, including profiling. Processing will cease unless compelling legitimate reasons outweigh your interests, rights, and freedoms, or to establish, exercise, or defend legal claims. (b) To ensure the utmost protection of these rights and prevent unauthorized access or breaches by third parties, before addressing your request for exercising any of the aforementioned rights, we may ask for specific information to verify your identity or clarify the nature of the request.
You can get in touch with ANGELA MITCHELL at any time, utilizing the provided contact information: (a) Confirm whether your personal data is being processed and, if so, obtain access to or a copy of that data ("right of access"). (b) Rectify your personal data, which entails correcting, modifying, or updating inaccuracies or outdated information and supplementing incomplete data ("right of rectification"). (c) Withdraw your consent ("right to withdraw consent"): You have the right to revoke the consent given for personal data processing, including activities involving marketing and profiling. Marketing activities include sending commercial and advertising communications, conducting satisfaction surveys, and tailoring offers based on your preferences. Upon receiving your request, we will cease processing personal data based on such consent, while other forms of processing or those based on different legal grounds will continue in accordance with prevailing regulations. (d) Request the deletion of your personal data if it is no longer necessary, unlawfully processed, required for legal obligations, or contested by you (see below "right to object"), and there are no overriding legitimate reasons for further processing ("right to erasure" or "right to be forgotten"). (e) Obtain a restriction on the processing of your personal data, allowing retention without utilization, except for specific legal exceptions. This right is applicable when, for instance, you dispute data accuracy, data processing is unlawful and requires preservation instead of deletion, you need data for legal proceedings, or when data processing is contested (see below "right to object"), pending a review of legitimate grounds by the data controller (right to restriction). (f) Request data transfer or transmission to a third party other than the controller ("right to data portability"). You can receive processed data, based on your consent or contractual agreements, in a structured, machine-readable format. Upon your request, where feasible, we can directly transmit the data to a third party you specify. Moreover, as a data subject, you possess the "right to object": (a) Object at any time, due to your specific situation, to processing your personal data for legitimate interests of the controller or marketing purposes, including profiling. Processing will cease unless compelling legitimate reasons outweigh your interests, rights, and freedoms, or to establish, exercise, or defend legal claims. (b) To ensure the utmost protection of these rights and prevent unauthorized access or breaches by third parties, before addressing your request for exercising any of the aforementioned rights, we may ask for specific information to verify your identity or clarify the nature of the request.
7 Changes to Privacy Policy
The Site's features, functionalities, and services may evolve over time. Consequently, this Privacy Policy may undergo modifications and additions. We kindly ask you to periodically review its contents.
8 Data Security
We employ precise technical and organizational security measures to safeguard the confidentiality of users' personal data on the Site, aimed at preventing unlawful or fraudulent utilization. We advise you to adopt appropriate precautions when using the Site, such as safeguarding access credentials and periodically updating them.
9 Contact Details of Data Controller and Data Protection Officer
In interactions with the Site, utilization of services, or product purchase from ANGELA MITCHELL (along with its affiliated entities globally), ANGELA MITCHELL is responsible for your personal data processing, as detailed herein. ANGELA MITCHELL INC, headquartered at 4000 Saint-Ambroise, Montreal, Quebec H4C 2C7. You can reach us anytime via the following email address: info@angelamitchellmilan.com.
In interactions with the Site, utilization of services, or product purchase from ANGELA MITCHELL (along with its affiliated entities globally), ANGELA MITCHELL is responsible for your personal data processing, as detailed herein. ANGELA MITCHELL INC, headquartered at 4000 Saint-Ambroise, Montreal, Quebec H4C 2C7. You can reach us anytime via the following email address: info@angelamitchellmilan.com.