ANGELA MITCHELL uses the highest quality of Leathers and Materials. To enable you to enjoy your ANGELA MITCHELL product for a long time, we recommend to take note of the following care information. Our products are the result of extensive research, resulting in the fine details synonymous with high quality luxury. Slight variations in leathers and exotic skins are entirely normal for the type of natural leathers used by ANGELA MITCHELL.
ANGELA MITCHELL strongly recommends that our customers consult a leather care professional or a shoemaker for further specific care advice.
In order to keep your ANGELA MITCHELL shoes in good condition, the following general leather care is recommended:
For a period of 12 months after the date of your online order, we will attempt to repair any item with a manufacturing defect in materials such as a broken zipper or hardware, however we cannot guarantee the availability of original parts.
- Any issues that are a result of damage or normal wear and tear, such as dirt, scuff marks, or scratches, cannot be repaired.
- We do not reimburse the cost of shipping the item to ANGELA MITCHELL.
- You may send your item to our Warehouse office.
- It can take up to four weeks for the item to be returned to you once it is repaired.
For repair authorization, please email email@example.com. Please include your name, order/transaction number, date of purchase, shipping address, a description of the damage, and photos of the damage. Merchandise that has been altered cannot be repaired.
The soles of your ANGELA MITCHELL shoes are made of a natural leather and will therefore naturally wear down with usage. This is not a manufacturing defect, it is a natural process and part of the normal wear of the shoes. It is not recommended to walk on wet soil as shoes will get dirty and the stains are very difficult to remove. Please note that small stains on the leather sole can be softened by rubbing gently with an eraser. With extensive wear the heel tip will naturally deteriorate. It is recommended that these are changed before the inner heel begins to show. This is important as having an unstable heel can lead to balancing issues and can affect the shape of the entire shoe. You can change your heel tip at a shoe cobbler.
In accordance with our devotion to luxury quality, Angela Mitchell guarantees the authenticity and durability of every/each Swarovski crystal.